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Access to the support and maintenance service of the Primavera programs is possible only to those who possess the legitimate licenses, currently in force, emitted by Primavera Systems, Inc.
If you wish to know the status of your licenses, please click on the button appearing below, then register your serial number and your E-mail, and afterwards you will receive the corresponding information by E-mail.
The serial number can be found on the diskette containing the license for use of the software.
Primavera Systems, Inc., provides the following services to its users with licenses currently in force:
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Support in Mexico |
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- Technical support by telephone, Monday through Friday, during office hours (8:00 a.m. to 6:00 p.m.)
- Technical support by E-mail (soporte@systec.com.mx)
Unlimited technical support is given in Spanish and is available, free of charge, by telephone, fax and E-mail, if payment of maintenance of the licenses for the Primavera product in use is up to date. In any of the communications mentioned, the serial number of the product with maintenance payment in force will be requested.
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Support in the United States |
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Unlimited technical support is available, free of charge, through consultations to the support database, Internet chat, and the POINT system, if payment of maintenance of the licenses for the Primavera product in use is up to date. In any of the communications mentioned, the serial number of the product with maintenance payment in force will be requested.
http://www.primavera.com/services/support.asp
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Online Database Support |
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Available for search of technical notes and doubts. The serial number of the license for the Primavera product should be in force in order to have access to the database, that is available 24 hours a day. Updating of software and service packs will be available, free of charge, at the time of their liberation, for clients with licenses that are in force. The new versions and patches will be announced in the monthly bulletin “Support News”, and we invite you to subscribe to it.
http://customerportal.primavera.com/ocp/login.asp?ReferrerURL=survey/psurvey118.asp
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Chat via internet |
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Live support is provided, from Monday through Friday, via WEB in the United States, from 8:00 a.m. to 8:00 p.m. (Atlantic time). This is offered by a representative of technical support of Primavera Systems, Inc.
http://www.primavera.com/services/support.asp
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Interactive Portal |
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The users registered in this system can use the service called POINT “Primavera’s Online Interaction Service” in order to:
- Request assistance
- Continue with the service of support for the solution of problems in the process of being revised
http://www.primavera.com/services/support.asp
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E-mail News |
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The service of “Primavera Online News Service” provides the most recent information on products and solutions of Primavera Systems, Inc.
http://www.primavera.com/services/support.asp
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International Conference of Users |
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Each year, Primavera Systems, Inc. holds its International Conference of Users, in which professionals from all over the world meet to discuss project management and the use of the Primavera tools.
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E-mail News |
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The users are informed opportunely on novelties in the Primavera products if they register their software on page http://www.primavera.com/newsroom/index.asp , or if they send their data by E-mail to register@primavera.com.
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